Fischer Panda UK has established an official network of approved service partners to offer improved local support for its customers across the country.
The trusted partners will receive additional centralised support from Fischer Panda UK, including regular technical and operational training, to enable them to provide a faster, more specialised response to a growing customer base in the UK and Ireland within both the marine and vehicle markets.
Some 25 representatives attended the first formal annual three-day training event in Verwood in February to ensure each company is up to date with the latest product and industry developments. Led by Fischer Panda Engineering and Technical Manager Chris Baker, training encompassed topics including generator servicing, installation, commissioning and warranty procedures and incorporated a day dedicated to associated products including watermakers, electric propulsion, air conditioning and Mastervolt equipment.
Fischer Panda UK’s Sales and Marketing Director, Chris Fower, said: “Fischer Panda UK is aiming to offer more local support to our ever-growing customer base across the UK and Ireland. We have carefully selected trusted partners in strategic locations across the country which have the correct technical capabilities and resources to best support our customers with a premium service. The result will be that customers will benefit from a quicker and more local response, a nearby support point and confidence that they are dealing with an approved partner of Fischer Panda UK.
“Each Fischer Panda partner will be formally certified as an ‘approved service partner’ and will have a presence on our new website to be launched later this year. Additionally, they will receive special discounts, prioritised support from Fischer Panda UK, annual training and our full backing to work on, maintain, warranty, service and commission Fischer Panda generators and some associated products.”
The first annual training event this February was received positively by partners, with a CZone digital switching session planned for next month and more focused instruction on electric propulsion also in the pipeline.
Attendees Matthew Hurrell and Kevin Yaxley, from Broom Marine Services in Norwich, said: “The training was great with a good technical level of input. Being part of an official network and building on the existing partnership has given us a stronger connection with Fischer Panda UK. In particular, we are very interested in more hybrid and electric propulsion systems.”
Dan Lewis, from Lewis Marine in Plymouth, added: “I thought the training was awesome and provided a really good technical level which will enable us to push things forward and better service our local customer base. It enables us to branch out into new and associated products, push the complete package approach and gives us more confidence in supporting the products.”
Official service partners attending Fischer Panda UK’s training week were: Marine - Aqueduct Marina, Broom Marine Services, Darthaven Marina Ltd, Diesel & Marine, Fox’s Marina Ipswich Ltd, K Lessels Ltd, Lewis Marine, Mylor Yacht Harbour Ltd, SeaPower Marine, Southshore Marine, Welsman Services; Vehicle - Critical Support, Diesel & Marine, K Lessels Ltd, Lewis Marine, Megahertz, SeaPower Marine, Welsman Services.